Herbsmith Policies

Returns:

The mission of Herbsmith Inc. is to have a positive effect on as many animals as possible. In order to do this, it is crucial that we keep our prices reasonable.

For this reason, once the seal of a Herbsmith blend is broken, exchanges and returns cannot be granted with the following exceptions:

- If the product seal and/or packaging appears to be damaged;

- If there is a suspected defect in the product; or,

- If an animal has an adverse reaction to the product.

Herbsmith Inc. is unable to grant returns due to an animal's dislike of the taste of a blend. Please see our Feeding Recommendations.

If you would like to request an exchange or a return, please fill out an Exchange/Return Request Form within 14 days of receipt of your order and fax it to: 262-367-0383. Upon review, a member of our team will contact you regarding the status of your request.

We value your business and appreciate your cooperation. Thank you for aiding the Herbsmith mission to keep as many animals as possible happy and healthy.

Return Checks:
If a non-sufficient funds check is received, there will be a charge of $25 and all other costs incurred collecting the amount in question.

Payment Information:
We accept Master Card and Visa, PayPal, personal checks, money orders or cashier checks. The full amount must be payable in U.S. funds only. Sorry, no C.O.D.'s for international orders.

About Your Order:
Orders are processed during business hours. If you have questions about your order or the shipment of your order, please contact Herbsmith toll-free at 800.624.6429 Monday through Friday from 8 a.m. to 5 p.m. CST.

Shipping:
All orders are shipped via U.P.S. Ground. U.P.S. does not deliver on Saturdays and Sundays. P.S.T., G.S.T. and Brokerage Fees will be charged to the customer. No fees will be collected upon delivery.